Smart: Sets with app


Overview of Siedle sets with app

Starter-Set Smart Gateway

Starter-Set Smart Gateway

Combined with the Compact video door station in flush mounting or surface mounting versions, the Smart Gateway starter kit makes it more cost effective than ever before to enter the IP world. Not only is the price highly attractive, it is also extremely easy to get the Siedle app up and running with QR code.

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Classic Set Smart Gateway

Classic-Set Smart Gateway

Not only does the Smart Gateway Classic set open up the world of mobile door communication, the stainless steel front on the door station also looks elegant at the entrance to any detached home.

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Siedle app

The Siedle app for the Siedle set

At home, on the move or from anywhere in the world: The Siedle app has constant access to the door communication system and shows live who is standing at the door. It is free to download and includes licences for five users.

Find out more about the Siedle app
Interested in the Siedle Sets with app? All contact partners at a glance:

FAQs – frequently asked questions

There can be several different reasons for this, please try to resolve the error as follows (the settings paths given may vary slightly between Android versions):

  • Restart your device.

  • Check that you have a stable Internet connection.

  • Make sure that app notifications are activated in the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Notifications → activate "Show notifications".

  • Check whether background data is limited for the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Mobile data and WiFi → activate "Background data" and "Unrestricted data usage".

  • Deactivate the battery stamina mode or exclude the Siedle app from this function: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Advanced → Battery → Battery optimisation. Find the Siedle app in the list and select "Don’t optimise".

  • Check whether you have the latest version of Google Play Services installed and update this if not.

  • Ensure that the ”Do not disturb” function is deactivated in the Siedle app. You can find this setting on the Siedle app start screen directly above the door release. It has a bell icon. If the bell is grey with a line through it, then you will not receive any notifications for the currently selected location.

Please also note the following:

If you actively stop (force stop) the Siedle app via the task manager or the Android settings → Apps & Notifications → See all apps → Siedle app → "Force stop", then no further notifications will be shown for a short period (max. 90 seconds).

There are several third-party apps that can affect how push notifications are shown. These include anti-virus, energy-saving and system optimisation apps. Please disable these apps for test purposes and check whether this improves the Siedle app signalling.


This is required for registering the app on your Siedle system using the QR code. The permission is therefore required for registration in every case, even when there is no camera on the system side. Afterwards, you can disable the permission for the camera in the operating system settings if you wish.


This is required for door communication. Access to the microphone is needed to use the Siedle app. Without this access, door calls cannot be established with the mobile end device.


The Siedle app requires location access for commissioning the IQ device via Bluetooth. It communicates using Bluetooth Low Energy (BLE). For BLE there are two usage scenarios:

  • Transfer of small data volumes to devices in proximity

  • Interaction with proximity sensors such as Google Beacons to offer users information based on their current location (used, for example, for key finders)

Siedle uses BLE for the first scenario. Compared to classic Bluetooth, BLE uses considerably less power. This is needed so that Bluetooth transmission with the IQ device is possible without requiring additional power. Android does not differentiate between the usage scenarios, basically all required permissions are requested. To support the second usage scenario, location access is required, even though no location data is required or used by the Siedle app.

Each time it is used, the Siedle app also checks whether an audio output device is connected to the smartphone via Bluetooth to enable voice output via this device. Permission to access location is also required for this Bluetooth query.

Contacts and call list

Access to the contacts and call list is not required to use the Siedle app. Nonetheless, a few mobile device types ask for permission to do so as part of the pairing process. Pairing can, however, be carried out without permitting access. The contacts and call list are not accessed.


In the case of the Siedle IQ in-house telephone for the 1+n system (Siedle IQ HTS), the QR code is on the device (under the receiver). This is reused for each log in. If the QR code is missing, a second QR code can be found inside the device.

If it is a Smart Gateway or Access Professional, the QR code can be generated in the administration interface in the browser. The QR code is generated when a new app user is created in the system. This can only be used once. Please ask your administrator/electrician about it.

More frequently asked questions

Siedle door communication is incredibly versatile.

Information for builders

You can trust in us

Durable and upgradeable

A Siedle system is a safe investment. After all, we develop our systems to last a long time. And when we develop new products, we focus on backwards-compatibility and updateability.

Quality and investment protection

Made in Germany

We are a high-tech company that uses the latest production methods. At the same time, it is our human qualities and traditional skills that give our products their very own character.

Made in Germany

Easy operation

Siedle products offer features which make life easier and safer for their users. We favour clarity over superfluous and frivolous complications.

Technology for people

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